ABOUT OUR DELIVERY CHARGES

All our delivery charges are based on weight, if you purchase more than one item our system will add up the total weight and work out the final delivery cost.  We do aim to keep our charges as low and fair as possible.

Our standard delivery is 1st Class recorded but during peak times such as Christmas, we may send your order via courier or other services.

FREE DELIVERY

From time to time we run free delivery promotions on specific products.  However, we offer a free delivery service to our local customers for deliveries to BN16, BN17 and BN18 prefix postcodes.  Unfortunately products from Travis Designs, Step 2 and KidKraft are not available for free local delivery as they are dispatched direct from the warehouse.  For insurance reasons we are unable to offer a customer collection service or visits to our premises or warehouse.

LARGE ITEMS

Some larger items are only available for delivery within the UK or Europe.  Any delivery restrictions will be shown in the product information.

Some parts of the UK and Europe may attract a delivery surcharge - we only pass on this surcharge if charged by our delivery agents.  Such places include, but are not limited to:

Northern Ireland
Channel Islands
Any offshore Islands
Scottish Highlands with the following Postcodes
IV - all postcodes
KW1-14
PA 34, 37, 38 and 39
PH 19-26, 30-40, 49 and 50
PH41 Sector

Please note that this ONLY applies to products denoted as LARGE or HEAVY in the product details.  Smaller and lighter items are sent via Royal Mail for which this does not apply.

If you order a large item and a surcharge applies, WE WILL CONTACT YOU BEFORE PROCEEDING WITH YOUR ORDER.  We will also always try to select from our delivery agents in order to mitigate any additional charges.